What is low acid coffee?

Simpatico Low Acid Coffee starts with the best coffee beans from the very best community-owned fincas (ranches) in Mexico. After careful sorting, the beans are roasted to our exacting standards in a high-tech roaster. Shade grown coffee beans are naturally low acid, and our unique roasting process further reduces acidity. Unlike some of our competition, Simpatico Low Acid Coffee is 100% coffee and 100% natural—always has been and forever shall be!

How low acid is your coffee?

The higher the ph level, the lower the acid. So, in this case, we want a high number to show how low in acid we are (yes, it’s counter-intutitive, but what can you do?). Our dark roast low acid coffee tests at a ph of 5.91 and our medium roast low acid coffee comes in at a ph of 5.75. This makes ours some of the lowest acid coffees on the market. Of course, coffee is a natural, organic product, so there can be small fluctuations in that number

Do you carry organic coffee?

All of our regular low acid roasts are now certified organic! All of our Mexican coffee beans are grown pesticide free, herbicide free, and synthetic fertilizer free. Our farmers can do this because the coffee is wild grown. And when we say wild grown, we mean WILD grown.  Simpatico Coffee is shade grown under the natural forest canopy. This keeps the entire wild ecosystem intact. This also preserves the natural balance of beneficial insects and birds that keep the bad insects at bay. The indigenous forests that surround the trees keep weeds in check and provide natural fertilizers.

How is your Decaf processed?

Simpatico roasts the best tasting low acid decaf coffee using the mountain water decaffeinating process (which means—you guessed it—water and only water is used to decaffeinate our coffee). We don’t use chemicals, ever!  

I'm Having Trouble with my Subscription! Can you Help Me?

You can manage your subscription by logging in at the very top of this page (scroll up and click Login). Use the email associated with your account and the password you created. If you can't remember your password, click on the link to reset your password. Legacy customers may get a notification that you do not have an account associated with your email (this means you have always checked out as a guest). This is an easy fix.  Please contact us and we'll send you an invitation to set up your account (it's easy, and once completed, you'll be able to see your subscription and order history). Once you have successfully logged in, you'll see a big red box which says MANAGE SUBSCRIPTION (and below you'll see your order history).  Click into your subscription and you'll find you can change any metric you wish.  *Note - if you change the interval of time between shipments, it's also a good idea to also set your next shipment date. If you have any trouble, give us a call for fastest service 616.953.0534 x3. You can also contact us through the CONTACT US button in the menu bar near the top of this page.

How should I store my coffee?

If you will be using your coffee within a month of arrival, just keep your coffee as airtight as possible and store in a dark, cool place, such as a cupboard. If it will take you longer than a month to use your coffee, we suggest storing your coffee in the freezer (never the refrigerator) as airtight as possible. If storing coffee in the freezer, just take out the amount you'll need each week and keep that coffee in a tupperware in a cool, dark place.  Remember to keep your frozen coffee as airtight as possible.  If your coffee arrives and you won't get to it for a while, just put the unopened bag in the freezer until you open it.  The things that degrade coffee are time, light, moisture, and oxygen.  The freezer is a zero light, zero moisture, and low oxygen environment.

Do you sell pods for single cup brewers?

No, but we’re happy to grind our coffee for you, so you can take advantage of a reusable pod for your machine of choice.

Can I buy a gift card?

Sure thing! Our E-Gift Certificates are sold on this website and are valid only on this website (not in our stores).  If you would like to purchase a gift card valid in our stores, please give us a call at 616-953-0534.

How Will my Order Ship? Do you ship internationally?

Your order will ship USPS.  Orders under a pound in weight ship first class mail.  Orders weighing more than a pound usually ship Priority Mail (2-3 days). Sorry, but we no longer ship internationally. For Canadian customers, we recommend supporting FrogFriendlyCoffee.com

How Was Simpatico Low Acid Coffee Certified?

In 2011, Simpatico Coffee partnered with the Department of Food Science at Michigan State University to certify our special product line of low acid coffees. Simpatico Low Acid Coffees are consistently ranked among the best low acid coffees in the world. Our organic certification is currently through MOSA.

Give us a call if you have any questions at 616-953-0534 x3


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